Legal notice
Return & Refund Policy
Flint & Fur
Last updated: November 14, 2026
At Flint & Fur, we want you to feel confident purchasing equipment and accessories for your adventures.
We offer a 30-day return policy on eligible products, starting from the date of delivery.
1. Return Eligibility
To qualify for a change-of-mind return:
- Contact us within 30 days after receiving your order.
- Merchandise must be unused, unworn, and in its original condition.
- Include original packaging, product tags, manuals, accessories, and components where applicable.
- Provide your order number or proof of purchase.
- Obtain return authorization before shipping.
Certain products may have additional safety or hygiene restrictions when opened or used, where permitted by law. Product-specific exclusions will be disclosed where applicable.
Customized or personalized merchandise is not eligible for change-of-mind returns.
2. Starting a Return
Email sylvermoonventures@gmail.com with your order number and reason for the return.
We will review your request and send instructions, including the appropriate return address or shipping label information.
Because we work with multiple fulfillment partners, merchandise may need to be returned directly to the supplying company.
Please ship authorized returns within 14 days after receiving return instructions and retain your tracking information.
Do not return merchandise without prior authorization.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If a product arrives damaged, defective, or incorrect, contact us promptly with your order number, photographs, and a description of the problem.
We will review the issue and arrange an appropriate remedy, potentially including a repair, replacement, or refund.
If we require a return due to a verified defect or fulfillment error, we will provide or cover reasonable return shipping.
Your applicable legal rights remain unaffected.
4. Return Shipping and Fees
For eligible change-of-mind returns, the customer is responsible for return shipping unless a prepaid label is expressly provided.
We do not charge a standard restocking fee for approved returns.
Original outbound shipping fees are generally nonrefundable for change-of-mind returns unless applicable law requires otherwise.
Please use the return instructions provided, as different suppliers may require different return destinations.
5. Refund Processing
After a return has been received and inspected, or a claim not requiring return has been assessed, we will notify you whether a refund is approved.
Approved refunds will generally be issued to the original payment method within 10 business days of approval.
Your bank or payment provider may require additional time to post the funds.
If more than 15 business days have passed since we confirmed the refund was issued, contact us for assistance.
6. Exchanges and Order Cancellations
Exchanges depend on product availability and supplier processing requirements.
If you need to cancel or modify an order, please contact us immediately. We cannot guarantee cancellation once fulfillment has begun.
7. Contact Information
Flint & Fur
Email: sylvermoonventures@gmail.com
Please include your order number when contacting customer support.
Nothing in this policy limits or excludes statutory consumer rights under applicable law.